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​Information and Communications Technology

The role of the ICT Department is to implement and support information technologies in a secure manner in order to deliver business efficiency improvements, enhance the safety of operational firefighters and to empower all Service staff.

There are two elements to the ICT Department namely Support and Development. The Support arm addresses the installation and maintenance requirements of PC hardware, radio equipment, paging and mobile data requirements whilst the Development team undertakes the commissioning, configuration and management of business software systems. 

A Service Desk function provides Service users with a single point of contact for all ICT matters be they Support or Development related. The Service Desk forms part of the Department’s Administration function.

The Head of Information and Communications Technology is Nigel Williams.