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Objective 11 - To use technology to connect, collaborate, innovate and empower.​​

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‘Have your say’ 

Where are we now?
We have a history of pursuing cost saving IT collaborations such as the shared use of a finance and procurement system with Carmarthenshire County Council and more recently the development of a human resource and payroll system shared with South Wales Fire Service.
What are we planning to do and why?
We recognise that there is further potential to adopt information technologies in support of our activities. Our Operational, Business Development and IT teams will investigate new ways of working and delivering our services both within the Service and to external customers. We will seek to improve and adapt the delivery of our services by embracing the ever changing technological landscape.
The extended use of advanced information and communication technologies will improve our business processes and secure operating efficiencies benefiting fire service personnel and stakeholders alike.
How and when are we going to deliver this?
  • ​In 2016/17 we will adopt the updated Welsh Government instigated public sector broadband network and any new ‘value added’ technologies that are appropriate.
  • Commissioning of the second phase of the Joint Public Services Control Room project.
  • In 2016/17 we will develop our Service website to improve public access to the organisation.
  • In 2016/17 we will commission the second phase of the shared human resource and payroll project.
  • In 2019/20 we will deploy the UK Government’s Emergency Services Mobile Communications Project
  • Over the next 5 years we will continue with our commitment to the UK Government ‘Cloud First’ strategy when reviewing new ICT systems.
How will we measure success?
  • ​Increased remote access to administrative and operational IT systems.
  • Improved reliability of IT systems and reduced ‘downtime’.
  • Increased use of the Services Website.
  • Reduction in manual and paper based business processes.
  • Increased protection for the fire service’s information assets.
  • Reduction in ‘like for like’ ICT expenditure.
  • Improved part-time firefighter mobilising responses.
  • Improved data capabilities for operational crews.
  • Improved operational collaboration.
  • Reduction in ICT related energy usage.
  • More sustainable ICT systems.
What will this mean to you?
Successful completion of the identified themes will ultimately result in operating savings for the organisation and improvement in our delivery of services to the public. However, the business process benefits also delivered will make for a better working environment for operational and support staff alike.