Where are we now?
The Joint Public Service Centre Project (JPSCP) was set up in April 2014 and merges the Fire Control teams from Mid and West Wales Fire and Rescue Service and South Wales Fire and Rescue Service and re-locates the new team at the Public Service Centre in South Wales Police Headquarters, Bridgend. The joint control room will be fully operational during 2016/17.
2014/15 saw funding of £3m being secured from the Welsh Government, Invest-to-Save Fund.
Seven Key Task Areas (KTA) were set up to plan the required changes with specialists from all partners and include:
- Redevelopment of the PSC building and facilities for fire and police control teams.
- Changing the current crewing arrangements to a demand led system which will ensure more Fire Control staff are available during peak times and less staff required when emergency calls reduce.
- The procurement of a new joint Fire Command and Control system.
- The integration of supporting ICT systems and infrastructure.
- Business continuity planning during the transition and operational stages.
- Reviewing operational processes, procedures and protocols.
- Implementation and transition planning.
What are we planning to do and why?
This project will provide Mid and West Wales Fire and Rescue Service and its partners with a foundation for developing improved services to the public through the provision of a 21st century emergency call handling facility; the opportunity to improve processes and joint protocols; share appropriate information and intelligence for emerging incidents and pre-planned events. Effective working arrangements already exist between Mid and West Wales Fire and Rescue Service and the blue light services for serious or planned major events and this project provides the opportunity for this to be integrated into more common incidents.
The project will benefit the public by maximising the multi-agency response to incidents and deliver £1m savings shared equally between Mid and West Wales and South Wales Fire and Rescue Services. £750k savings from a reduction in revenue costs from the merger of the two fire control teams and the remaining £250k from savings in premises costs and changes in ICT contracts.
How and when are we going to deliver this?
2015/16 will see the project implementation and transition. The seven KTA project managers will implement the plans developed in 2014/15, completing the building works; implement the agreed demand led crewing system and appoint staff to roles in the new structure; install, test, and implement the new, shared or integrated systems; training Fire Control staff on the new systems; implement new processes, procedures and protocols.
The aim is to see the project fully operational by 2016/17. We will relocate the newly merged Mid and West Wales and South Wales Fire Control team to Bridgend. We will begin the closure of the existing fire control rooms once all ICT systems have been stabilised and operational for 6 months.
How will we measure success?
We will measure and monitor each of the business benefits identified during the project set up and planning stage which relate to improved public service outcomes; £1m efficiency savings; improved information and intelligence sharing; and improvements in operational working and performance.
What will this mean to you?
The benefits of this project will be an improved level of service delivery to the public and a 50% share of the financial saving of £1m per annum. Details on the progress of the JPSCP can be found on www.nicwalesfire.org.uk