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Objective 11 - Digitisation - To use technology to innovate, collaborate and empower.

Where are we now?
We have a history of deploying innovative technologies to support the delivery of our
services as well as collaboration on IT projects. Such collaborative projects include the shared use of a finance and procurement system with Carmarthenshire County Council; the development of a human resource and payroll system shared with South Wales Fire Service; and the adoption of the Wales Public Sector Broadband project.
What are we planning to do and why?
We recognise that there is further potential to adopt information technologies in support of our activities and there to rationalise some existing software systems. Our Operational, Business Development and IT teams will investigate new ways of working and delivering our services both within the Service and to external stakeholders. We will seek to improve and adapt the delivery of our services by encouraging digital innovation, greater exploitation of our information assets and by embracing the ever changing technological landscape.

The extended use of advanced information and communication technologies will improve our business processes and secure operating efficiencies benefiting fire service personnel and stakeholders alike.
How and when are we going to deliver this?
  • In 2017 we will develop a new Information Systems Strategy.
  • In 2017 we will deploy an upgraded Business Fire Safety system.
  • In 2017 we will develop our Service website to improve public access to the organisation.
  • In 2017/2018 we will deploy a new bilingual Intranet.
  • In 2018/2019 we will procure a replacement mobile data system that is compliant with the new Emergency Services Network.
  • In 2019/2020 we will deploy the UK Government’s Emergency Services Network Mobile Communications Project.
  • Over the next 5 years we will continue with our commitment to the UK Government ‘Cloud First’ strategy whenever reviewing our information system requirements.
How will we measure success?
  • Increased remote access to administrative and operational IT systems.
  • Improved reliability of IT systems and reduced ‘downtime’.
  • Increased use of the Service’s Website.
  • Reduction in manual and paper based business processes.
  • Increased protection for the fire service’s information assets.
  • Reduction in ‘like for like’ ICT expenditure.
  • Improved data capabilities for operational crews.
  • Improved operational collaboration.
  • More sustainable ICT systems.
What will this mean to you?
Successful completion of the identified themes will ultimately result in enhanced security and robustness for the Service and improvement in our delivery of services to the public. The business process benefits delivered will also make for a better working environment for all staff and departments.​

Which Well-being goals does this objective align to?