On first consideration, the potential for electronic service delivery by a fire and rescue service seems somewhat limited. However, the modern Fire Service undertakes a considerable number of activities in parallel with its traditional core firefighting and rescue roles and many of these are well suited for delivery by electronic means.

Examples of the non-emergency duties undertaken include the issuance of fire certificates, provision of fire safety information, assessment of high-risk premises and the compilation of fire reports for insurance purposes etc. Additionally, like all public bodies, many other typical business activities have to be addressed including procurement, recruitment, consultation and the publication of numerous types of organisation specific material.

The Mid and West Wales Fire and Rescue Service records its plans for and progress toward introducing electronic service delivery arrangements in its Implementing Electronic Government (IEG) Statements. You may download the current and past statements by following the links below.

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