| REPORT TO THE POLICY AND PERFORMANCE REVIEW
COMMITTEE |
DATE: 4th September 2006 |
Complaints Analysis April 2005 – March 2006
Summary
Whilst the number of complaints received during 2005/6 has increased
slightly, the number of complaints that have been upheld have
decreased.
The majority of complaints received were in respect
of conduct and driving. The standard of complaint
acknowledgment and complaint investigation performance on the
whole was good
and around the same number of satisfaction questionnaires
have been returned.
Implications
| OPERATIONAL
RISK |
Where appropriate personnel have been reminded of
correct procedures by Officers. |
| COMMUNITY
RISK |
Essential that the Service deals effectively with
complaints to maintain a positive profiles within the community. |
| TRAINING |
Issues identified and appropriate action taken by
Officers in charge. |
| H.R |
None |
| FINANCE |
Minimal direct costs, but complaints cost money in
terms of liability. |
| I.T/COMMS |
None |
| EQUALITY & DIVERSITY |
None |
| HEALTH & SAFETY |
Concerns identified and addressed. |
| LEGAL |
None |
Recommendation
That the attached report is noted.
Background Papers Used in Preparation of this Report
Complaints and compliments received for the above period.
Report Author and Designation |
Judith Morris |
Telephone number/Extension |
4460 |
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