If you have a question on fire safety that you would like answered, please e-mail crr@mawwfire.gov.uk

Here are some of the most frequently asked questions:


Question: Who do I contact if I want an Audit?
Answer: The Fire and Rescue Service on 0800 169 1234.

Question: Is the scheme available to everyone?
Answer: Yes, anyone who wants to make their home safer from fire.

Question: Is it means tested?
Answer: NO…. everyone has the right to be safer in their home.

Question: If you’ve had one audit, can you have another?
Answer: Yes, particularly if you have moved home or the circumstances in your home have changed.

Question: What if something goes wrong with alarms you’ve fitted?
Answer: There is a helpline provided by the suppliers. Telephone 02476 236663 and a replacement will be posted to you immediately if required.

Question: I already have smoke alarms, can I still have an audit?
Answer: Yes. We may change the alarms you have for ten year alarms. The audit is not only about fitting smoke alarms, we can reduce the risk of fire in many ways.

Question: Do you provide carbon monoxide detectors?
Answer: No, but we recommend they are fitted. We will also give you advice about carbon monoxide poisoning.

Question: Do you have the power to enforce any of your recommendations in a private dwelling?
Answer: No we don’t…………….. your home is your castle but we would like to make it as safe as possible for you.