Our consultation has now closed. Thank you to everyone who took part and provided us with their valued feedback.


Last updated: August 2020

Mid and West Wales Fire and Rescue Service (MAWWFRS)  is committed to protecting your personal information. This Privacy Notice explains how we use your information and how we protect will look after it.

Why we are collecting your information?

In line with the guidelines set out within the Local Government (Wales) Measure 2009, Mid and West Wales Fire and Rescue Service have a duty to have in place a Corporate Plan which ensures that we…

  • Make progress against our objectives;
  • Improve the quality of our Service;
  • Improve the availability of services;
  • Reduce inequality in accessing or benefiting from our services;
  • Ensure sustainable development;
  • Improve efficiency;

We are also required, under that legislation, to consult with key stakeholders. This survey is one way we do this.


Categories of Data Collected

Data Protection legislation covers two categories of information – personal data and “sensitive” personal data (for example information about a person’s health, religion or beliefs, ethnicity or sexual orientation).

The survey does include both categories.

Each question we ask has been carefully considered and are asked only when we think they will help us plan our service in the best way to serve our communities.

All of the questions asking for any more sensitive information are optional – you do not have to answer those if you would prefer not to. You can still share your views on the Draft Corporate Plan, however, it may mean that we will be limited in the scope of any detailed analytical reports that are produced. The more information you are willing to provide, the better informed the Service will be.

We do also ask for personal contact details. You are only required to provide this is you wish to be entered into our prize draw – or when you have asked us to contact you for any reason.

For the prize draw, once the lucky winner/s have been contacted, and has claimed their prize, all contact details will be securely disposed of.

If you have asked us to contact you for any other reason your details will be securely disposed of following that contact, unless we agree with you to keep it for any other purpose.

All contact details will be stored securely, and in line with Data Protection legislation.

Legal basis for the processing

The Service is are only allowed to collect personal data is there is a “legal basis” for doing so.

Processing personal data for statistical purposes is allowed for under data protection legislation, provided that the result is anonymous data that will not be used to make decisions about any specific individuals.  This is how we intend to use the information from the survey.

We also, as mentioned have legal obligation to have a corporate plan, with a statutory requirement to consult with stakeholders and the results of the survey will be used to help plan our services – supporting our public duties and responsibilities.

If you would like further information on this, please contact our Data Protection Officer, whose details are provided at the end of this document.

How we collect information about you?

We collect the information directly from you when you complete the survey either via our website or on the paper form. Any paper forms will be destroyed once the feedback has been collated.   

How the information will be used?

The data you provide to us when completing survey, either online or in paper copy, will be securely stored electronically with the Service. (Paper copies of surveys are entered onto our electronic systems when we receive them).

Access to the information will be carefully controlled to ensure only those staff who need it to perform the analysis have access to it.

Any reports prepared following analysis of the results will be anonymous.

Your personal data will not be shared with any external organisations.

How long we hold your information for?

Paper copies of surveys will be securely disposed of deleted as soon as the data has been transferred to our secure network.

Any personal information provided and stored electronically will be destroyed within three months of the end of the consultation.


Data Protection Queries or Concerns

We hope that this document explains clearly how your personal data will be used, but if, after reading it you still have any questions, or are concerned about the way the Service is processing your personal data please contact our Service Data Protection Officer, whose details are provided below.

Mrs Jackie Evans
Data Protection Officer

Mid and West Wales Fire & Rescue Service HQ,
Lime Grove Avenue, Carmarthen, SA31 1SP

Telephone: 01267 226835