Mid and West Wales Fire and Rescue Service remains committed to providing our communities with the support they need throughout the Covid-19 pandemic.



We have, however, had to review the way we deliver our services to ensure that our activities within the community do not contribute to the spread of the Covid-19 virus. Some activities have had to be suspended as their very nature requires the close mixing of people which is contrary to the guidance set out by the Welsh Government. Other initiatives have been adapted to allow them to continue, some in full and others in a more limited fashion.

Please be assured that any community safety activities that are undertaken by Service staff are done in a way that prioritises the health of both our staff and all members of the community. We regularly review all our community safety activity as the guidance from Welsh Government changes.

There are several teams within the community safety department and below is a brief description of how the work they undertake has changed and what you can expect to see as a result of these changes.

Home Safety

The main work of the home safety team is the delivery of Safe and Well visits during which we identify how people live within their homes and provide advice and guidance on how to make some small changes to reduce the risk of fires from starting.

This has traditionally been carried out by members of the fire service visiting peoples’ homes to complete a questionnaire, view the property, provide advice and fit safety equipment including smoke alarms where required.

Whilst we have continued to visit people who are at most need of our support throughout the Covid-19 lockdown period we are now looking to resume visits with a wider portion of the community. In order to reduce the risk of Covid-19 transmission the way we deliver a Safe and Well visit has been changed in the following ways:

When you are contacted by a member of Mid and West Wales Fire and Rescue Service staff they will have a conversation with you about your home, it’s layout and how you live within it. This may take some time so please be prepared to be on the phone for up to 20 or 30 minutes. During the call the Service staff member will find ways you may be able to reduce the risks within your home and provide you with advice and guidance. Asking these questions over the phone will reduce the amount of time we need to spend in your home when we visit.

If you need equipment such as smoke alarms, extension cables etc you may be asked if you can fit them yourself, or if you have a person within your ‘bubble’ who could install them for you. If you are able to fit the equipment yourself then the equipment will either be posted out or delivered to you by Mid and West Wales Fire and Rescue Service. PLEASE DO NOT BE AFRAID TO SAY NO – fitting equipment yourself (or having someone in your ‘bubble’ do it) is the safest way to do so, but if you are unable then we will arrange for our staff to come and fit it for you.

If members of Mid and West Wales Fire and Rescue Service do need to visit your home, they will take the following steps to keep you safe.

1. They will ask you the following questions about your health:

  • Do you have any symptoms of Covid-19? Including a high temperature, a new persistent cough, a loss of taste and / or smell.
  • Have you been in contact with anyone who has had any of these symptoms in the past 14 days?
  • Have you been advised to self-isolate?
  • Have you been in contact with anyone who has been advised to self-isolate in the past 14 days?

If you answer yes to any of these questions, then our staff will re-arrange to visit you 14 days or more after the visit.

2. Our staff will ask you to keep to the 2 metres social distance whilst they are in your home. This may mean having to be in separate rooms whilst they carry out their work.

3. Our staff will wear face masks and surgical gloves. We may need to touch and move items within your homes and the wearing of gloves will prevent surface transfer. The masks are there in case the 2-metre social distance is accidentally broken at any time.

4. We will ensure a minimum number of staff, where possible, will enter your home to carry out any work.

5. All equipment we bring into your home will have been cleaned prior to our staff entering your home with antibacterial wipes.

6. Service staff will spend as little time as possible in your home.

If you have any worries or concerns, please speak to our staff members who will ensure that you receive the support you need in a safe and timely manner.

Keeping Our Community Safe

We will regularly review the ways in which we work to ensure that we provide the appropriate advice whilst keeping both our staff and our communities safe. During the Covid-19 period people are spending more time in their homes which makes it even more important that you ensure you and your family are as safe as possible. If you would like to arrange a Safe and Well Visit please use the link on this website or call 0800 169 1234