Accessibility

This statement provides information about the options available to maximise the accessibility of the www.mawwfire.gov.uk and www.tancgc.gov.uk domains.

These websites are run by Mid and West Wales Fire and Rescue Service. We want as many people as possible to be able to our sites. This means you should be able to:

  • zoom in up to 500% without problems;
  • navigate most of the website using just a keyboard;
  • use most of the website using a screen reader;
  • use most of the website using the Browse aloud functionality.

 

Using plain language

We are committed to using plain language throughout our websites. We strive to consistently present information in a clear and easy-to-understand way.

If you have difficulty understanding any part of our website, please let us know by emailing mail@mawwfire.gov.uk, and we will take steps to improve it.

 
What to do if you cannot access parts of this website

Parts of this website are not fully accessible. For example,

  • some pages and document attachments are not clearly written;
  • some pages have poor colour contrast;
  • you cannot modify the line height or spacing of text;
  • most older PDF documents are not fully accessible to screen reader software;
  • some images may not have clear alternative text.

 

How to request content in an accessible format

If you need information in a different format than has been provided on our websites then please contact us, providing the following information:

  • the web address (URL) of the content;
  • your name and email address;
  • the format you need e.g. large print, accessible PDF.

We’ll consider your request and get back to you within 28 days.

 

 

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, please let us know by emailing mail@mawwfire.gov.uk, providing the following information:

  • the web address (URL) of the content which has accessibility problems;
  • your name and email address.

 

We’ll consider your request and get back to you in 28 days.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you contact us with a complaint and you’re not happy with our response, you can contact the Equality Advisory and Support Service (EASS).

 

Technical information about this website’s accessibility

The Mid and West Wales Fire and Rescue Service is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

 

Non-accessible content

Content that is deemed not accessible on our website is outlined below, with details of:

  • where it fails the success criteria;
  • planned dates for when issues will be fixed.

List of non-accessible content

  1. Some pages have attachments in more than one language, and the language for the attachments is not identified, nor indicated within the files. This fails WCAG 2.1A 3.1.1 success criterion (Language of Page). We plan to fix this by September 2020.
  2. Some links and text on images sometimes do not have enough contrast. This fails WCAG 1.4.11 AA (Non-text Contrast). We plan to fix this by September 2020.

The following content does not need to comply with the accessibility requirement until September 2020, because it was published before September 2018.

  1. Many of our older videos do not meet accessibility standards – for example, they may not have captions or audio descriptions. This fails WCAG 2.1 success criterion 1.2.4. The accessibility regulations do not require us to fix videos published before 23 September 2018 if they are not essential to providing our service.
  2. Any new videos we publish will meet accessibility standards.

Guidance will be created to help content authors understand the requirements for captions and audio descriptions for all new videos. This is related to WCAG 2.1A success criteria 1.2.2 (Captions (Pre-recorded) and 1.2.3 Audio Description or Media Alternative (Pre-recorded).

 

Non-accessible content

Our videos are hosted on YouTube, it is possible to access captions by using their automated subtitles/captioning function. This function is automated and may not be accurate. We plan to identify and amend any errors by September 2020. Do not use automated captioning on any of our Welsh language videos.

If you require transcripts of any of our videos, please let us know by emailing mail@mawwfire.gov.uk, providing the following information:

  • the web address (URL) of the content which you require a transcript for;
  • your name and email address.

We’ll consider your request and get back to you in 28 days.

 

Disproportionate burden

Not applicable

 

Content that’s not within the scope of the accessibility regulations

The following content does not need to comply with the accessibility requirement until September 2020, because it was published before September 2018.

  • Images on pages do not always have suitable alternative text. Some images are missing alternative text, some have incomplete text, and some have ‘placeholder’ as alternative text. This fails WCAG 1.1.1A success criterion (Non-text Content). We plan to identify and fix these by September 2020.
  • Headings on some pages are not in a logical nested order. We plan to identify and fix these by September 2020.

In addition to the pages identified above, some pages have content in different languages where the language is not identified. This fails WCAG 2.1 A 3.1.1 success criterion (Language of Page). We plan to identify and fix these by September 2020.

Guidance will be created to help content authors understand the requirements for captions and audio descriptions for all new videos. This is related to WCAG 2.1A success criteria 1.2.2 (Captions (Pre-recorded) and 1.2.3 Audio Description or Media Alternative (Pre-recorded).

 

PDFs and other documents

Many documents are not accessible in several ways, including missing text alternatives and missing document structure. We plan to identify and fix these by September 2020.

However, guidance on how you can request accessible formats of documents is provided in the “How to request content in an accessible format” section of this document.

Any new PDFs or Word documents we publish will meet accessibility standards.

 

How we test this website

This website we regularly tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests are carried out internally.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.

 

What we’re doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for each area above to comply with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This statement was prepared on 14 November 2019 and will be reviewed on an annual basis.