Do you have what it takes?
Control Firefighters play an active part in bringing incidents to successful conclusions through the use of specialised call handling techniques. Are you able to process information, prioritise tasks and identify which of those has the highest level of urgency?
The role of the Fire Service has changed considerably over the last few years and the role of the Fire Control Operator has adapted to reflect the new demands faced by a modern Fire and Rescue Service.
Fire Control Staff don’t just answer emergency calls and mobilise fire appliances, they play a vital part in bringing incidents to successful conclusions through the use of specialised call handling techniques. Fire Control staff must be ready to give life-saving advice to callers, communicate vital information and messages, respond to requests from the Officer in Charge of an incident, liaise with other emergency services and organisations and track availability of emergency resources. Other tasks include routine administrative work.