Service Control is an essential part of Mid and West Wales Fire and Rescue Service and is the first point of contact when an incident is reported.

Seconds count in a crisis, which is why all calls must be dealt with quickly and in a calm and professional manner.

Each operator plays a vital role in the efficient mobilisation of all Fire and Rescue Service personnel and resources.

Service Control employees handle emergency 999 calls: ensuring that crews, officers, fire appliances and equipment are dispatched to where they're needed.

Please contact the Recruitment team for more information on 01267 226832 or email

If you are interested in a career with the fire service our current vacancies are available on the Careers Homepage. Alternatively, you can speak with a member of our HR Team